Frequently Asked Questions

Maidsandlaundry.com is an online marketplace in GCC that connects professional and top-rated cleaning, Soft Cleaning and Laundry service providers with people looking for cleaning services. We are currently operating in the UAE. We are a leisure time improver by giving you all your free time back while our professionals take care of your home cleaning needs. We believe that everyone has the right to find a Professional Services in less than 1 minute, hassle-free! And all it takes is the followings:

• Specify your cleaning details
• Select the preferred date and time
• Enter your contact and address details.
• Pay via credit card or cash depending on your preference
• Enjoy your free time

You can use our live chat platform, phone number or email address to contact us. When you provide more details, we can help you faster and better. Our target is responding you within minutes especially for urgent subjects.

We aim to collect your clothes, clean them to a professional standard and get them back to you within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.

If you need the clothes the following day from pickup, additional 50% surcharge will apply.

Just have your clothes ready! Your Maidsandlaundry.com Agent will bring M&L bags to place your loose clothes in, so it helps to have them all together. Spare bags will also be given for your future orders.

Yes, absolutely – just give the extra items to your Maidsandlaundry.com Agent and we will adjust your bill accordingly.

If you can’t find a suitable category, it’s best to contact Customer Care at [email protected] so we can tell you for sure.

Don’t worry. We’re experts at dealing with this situation!We’ll always do our best to make sure your clothes are handled correctly and with utmost care. If there’s any doubt or we can’t find a care label, we’ll return the item to you un-cleaned so there’s no possibility of damage to your items.

At our top notch partnered facility! We know it can seem strange to give your clothes to a stranger, but our teams of experienced dry cleaners will always handle your clothes with the utmost care and respect.

Your clothes are in safe hands and incidents of damage are extremely rare – but we understand it’s a natural point of concern.

In a (very, very) rare event your item is damaged, we’ll compensate you in accordance with our policy. Please refer to the T&Cs for more details.

Our teams use the highest quality equipment and industry-leading stain removal products available – but some stains can stump even us.We’ll always try our best and we offer a free re-clean if you’re ever dissatisfied with the quality we provide, but unfortunately we cannot guarantee to remove all stains.